| Ticket Hash: | 7fa610f39a74c7bc92fce086282112879a15154d | ||
| Title: | Claude runner: provider refusal ('can't help with this', details [bio]) on a benign docs-gate card kills the turn; no retry or rephrase | ||
| Status: | Closed | Type: | Code_Defect |
| Severity: | Normal | Priority: | Medium |
| Subsystem: | Resolution: | Overcome_By_Events | |
| Last Modified: |
2026-11-09 21:41:18 34.5 hours ago |
Created: |
2026-09-14 10:08:19 57.9 days ago |
| Version Found In: | |||
| Description: | ||||
| EVIDENCE 2026-09-14 10:00:59Z, crystal-robots trunk-ops session 0a47a782f3, request req_011Cf38xHzgPiEZYvuDVpQx8: the session had verified a docs-only branch green and was posting its card ('CARD — docs unit ffa3aeafd9: GREEN, one click ... Tournament subsection in README ...') when the API returned 'Sonnet 5 can't help with this. Start a new session to continue. Details: [bio]'. The turn ended as provider error (exit 1), the card was never recorded, the session went to retry_pending for an hour. The content is a children's robot-battle game's documentation. FIX: treat this refusal class as transient-with-strategy: (1) retry once on a fresh CLI session (the message itself says 'start a new session'); (2) if it repeats, fall back to the runner's configured alternate model/provider for that turn; (3) record the refusal text + request id on the session thread so a human sees why, instead of only in the events log. Do not count it toward needs_attention. complexity=medium design_input=none OCX-PLAN: role=work parent=52367f6e85 seq=2 | ||||
| User Comments: | ||||
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added on 2026-11-09 21:41:18:
Closed in OCX's ticket sort, batch 2 (ollama post 8f6c9afbb7): work on trunk's machinery, inactive since the ocx branch (Sep 21) and absent from protocol v2. The code stays in the history; reopen this if it comes back. | ||||